Last Revised: May 24th , 2018

BLUE HILL Hosting Privacy Policy explains to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.  

If at any time you have questions about our practices or any of your rights described below, you may reach us by contacting us at  This inbox is actively monitored and managed so that we can deliver an experience that you can trust.

We care about your privacy, we collect and use personal data only as it might be needed for us to deliver to you our world-class products, services, websites and mobile applications (collectively, our “Services”). Your personal data includes information such as:

  • Name
  • Address
  • Phone number
  • Date of birth
  • Email address
  • Any other data is collected could directly or indirectly identify you.


What information we collect?

We collect information to provide best possible services.  Most of your personal data is collected directly from you when you:

(1)    Register and create an account or purchase any of our Services (ex: billing information, including name, address, credit card number, government identification, location etc);

(2)    Creating an support request from our award-winning customer support team (ex: phone number, your IP address etc.); 

(3)    complete contact forms or request newsletters or other information from us (ex: email); or

(4)    You participate in our contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.   

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance.  These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

Your account related information is collected in association with your use of our Services, such as account number, purchases, when products renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded to you .

Web Cookies and other technologies on our websites and our mobile applications allow us to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze and improve the performance of our Services. We may also collect your location (IP address) so that we can personalize our Services and avoid abuse or misuse of services.

Services Usage Data is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, Internet Protocol (IP) address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location. 

Other Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we may have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyze the accuracy of our records, identify new customers, and provide products and services that may be of interest to you.  If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.


Use of collected information

We only try to collect the data what is required to operate our business and services, we deliver

  • For which we have been given permission,
  • Necessary to deliver the Services you purchase or interact with, or
  • We might be required or permitted for legal compliance or other lawful purposes.


This include enhancing, improving, updating and Delivering Services we provide to you.  We are collecting various type of information related to your purchase and your use and/or interactions with our Services. This collected information is used to:

  • Detect and prevent fraud and abuse of our Services and systems Diagnose problems and identify any security risks, errors, or needed enhancements to the Services
  • Improve and optimize the operation and performance of our Services (again, including our websites and mobile applications)
  • Understand and analyze how you use our Services and what products and services are most relevant to you.
  • Collecting aggregate statistics about use of the Services

Most of the collected data is aggregated or this is needed to decide how users or individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly. 

Data Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

  • Serving advertisements
  • To run contests or surveys
  • Processing credit card payments
  • Effective Customer relationship management.
  • Communicating with you, such as by way email or survey delivery
  • To do analysis of our Services and customers demographics

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

Communicating with you. if you signed up or purchased any service or product from us, then we may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  • Email
  • Telephone calls
  • Text (SMS) messages
  • Automated phone calls or text messages.

You may also update your subscription preferences with respect to receiving communications from us and/or our partners by signing into your account and visiting “Account Settings” page. 

If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options.

If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at privacy@BLUE HILL

Transfer of personal data abroad.  If you utilize our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy.

Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations and policies when you register a domain name with us.

Usage analytics.  We use multiple web analytics tools provided by service partners such as Google Analytics, Alexa Rank, Bing, Face Fook to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by managing your settings by utilizing settings in your browser or third-party tools, such as DisconnectGhostery and others.

Third-party websites.  Our website and our mobile applications contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites.  Please read the privacy policy of any website you visit.

Advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own.  These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites.  Our third party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness.  If you wish to opt out of interest-based advertising click here [or if located in the European Union click here]. Please note you will continue to receive generic ads.


You can cancel your Web hosting plan within the first 30 days for a full refund. 

  • If Web hosting services are canceled within 1st 30 days, a full refund is available on shared hosting services only. The money-back guarantee is not offered on add-on products, such as domains, and even on Servers, IP addresses, VPN, Web design, and customizations due to the unique nature of their costs.
  • For Example, If you cancel within 30 days and your plan includes a free domain or any other free Service, then Bluehill hosting will deduct a non-refundable domain fee of 15.99 from your refund. 
  • We do this because it only covers our costs. Also, we ensure that you will retain your domain name or service when you have yet to receive the Refunds. You can transfer it to another registrar, keep it with us, and point it elsewhere. 
  • All newly registered domains are locked for transfer and can not be transferred to another registrar for the first 60 days of the registration period. You retain domain ownership until the end of its registration period unless you renew it.
  • No Cancellations are offered for any refunds after 30 days.